Shipping & Returns

Returns

Our policy lasts (14) days after the order is received (excluding weekends or national holidays). If (14) days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once you notify us that you would like to return a product or item, we will email you a pre-paid return label within 24 hours.

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

 

Return Shipping Address

 

Trubaker
9466 Georgia Ave  #1170
Silver Spring, MD 20910

  

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support.central@trubaker.com.

Sale Items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges  (if applicable)

Contact customer service to notify them of any returned items for a refund to be issued. 

 

Shipping

Domestic Shipping Estimated Delivery Time:

Standard (3-5 business days after fulfillment)

World Wide Shipping Estimated Delivery Time:

Delivery time(s) will depend on the shipping method chosen at checkout. Available options are:

USPS Priority Mail International (6-10 business days after fulfillment)

USPS Priority Mail Express International (2-5 business days after fulfillment)

Note: Fulfillment or processing time is 24 to 48 hours (excluding Saturday's, Sunday's and national holidays)

Important: Please add additional days for package to go through customs and delivery within arriving country